Skip to main content

An official website of the United States government

Here’s how you know

Official websites use .gov

A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS

A lock or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

How do I return a reproduction order?

August 28, 2026

Due to various factors, it is occasionally difficult for NARA to make a legible reproduction. Customers will be notified and asked for approval to proceed in these cases if NARA anticipates a reproduction of questionable legibility.

NARA does not accept returns or provide refunds except in special cases.

  1. If you feel your reproductions are of poor quality, a review will be made of the order to determine if the customer was properly notified of the questionable nature of the original and if the product is a true representation of the original.

• If the product is a true representation of the original, no refund will be issued.

  1. If you feel your order has been processed incorrectly or contains errors, please contact the Trust Fund Support team within 30 days of your order date to have your issue verified.

• If verified, NARA will correct the issue and resend the documents. If the error cannot be corrected you will receive a refund.